Customer Success Manager

Rev_CSM · London, London, City of
Department Rev_CSM
Employment Type Full-Time
Minimum Experience Experienced

Here at Go1, we are committed to providing the best learning opportunities to improve lives through education and training.

The Go1 Content Hub is the largest curated eLearning library from the world’s top training providers, available for a single subscription within an existing learning platform, or available on ours.

We are proud of our team culture where everyone can contribute, have a positive impact and be part of the Go1 journey.

We celebrate each other’s wins and support one another so we can grow as individuals, as teams and as an organisation.

 

We're currently on the search for an experienced Customer Success Manager.  Join Go1 in helping reach our goal of 1 billion learners! 

 

Role purpose

The Customer Success Manager will be pivotal in driving our expansion into the UK and European markets as we expand our offering through direct channels and strategic partnerships. In this role you will take responsibility for a dedicated portfolio of Go1 customers, working closely with customer leads to ensure their organisational objectives are achieved through their partnership with Go1. You will also play a significant role in supporting our Sales team, working closely with, and providing value to customers throughout the sales cycle.

 

Your main responsibilities

  • You love helping customers achieve their organisational outcomes and are comfortable when presenting as well as leading meetings, webinars, calls and workshops.
  • You have a keen eye for a deal and can easily identify customer pain points that can be solved through the adoption of additional products and services.
  • You are an outstanding communicator and can convey complex ideas in a simple and concise way in both verbal and written formats.
  • You are comfortable analysing data to drive decision making and evaluate outcomes.
  • You are curious about the challenges your customers face and enjoy working as part of one team to provide innovative solutions to these challenges.
  • You possess a love of learning and are passionate about the positive role that education plays within society

 

Your strengths

  • Day to day management of a dedicated portfolio of Premium and Premium Free Tier customer accounts.
  • Develop a deep understanding of GO1’s product offerings, technical capabilities and APIs.
  • Lead conversations with prospects, customers and partners to uncover technical needs and discuss how GO1’s offerings can be tailored to meet those needs.
  • Work closely with the sales team through the GO1 sales cycle to solution customer requirements and decrease time to value for all GO1 customers.
  • Ensure all customers within your portfolio have a dedicated GO1 L&D Plan and work closely with them to ensure their objectives within the L&D plan are met.
  • Pipeline management alongside the negotiation and execution of all contract renewals and upsell opportunities.
  • Analysis and reporting of engagement data to drive strategic decision making and positive customer outcomes, including the monitoring of Health Indicators.
  • Contribution to the Global CS playbook of campaigns to ensure our Global and Regional OKRs are achieved.

 

Why you will love working with us

  • We love what we do, and we work hard but we’re also flexible and have fun in the process
  • We work as a team – we are open to new ideas, resolve issues together and continue to learn from each other
  • Enjoy unlimited access to the Go1 Content Hub - thousands of training courses are waiting for you!
  • Go1 is on a stable and rapid-growth curve and you will have the opportunity to grow with us

Thank You

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  • Location
    London, London, City of
  • Department
    Rev_CSM
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced