Customer Success Manager

APAC S&M · Melbourne, Victoria
Department APAC S&M
Employment Type Full-Time
Minimum Experience Mid-level

This is a unique opportunity to join our growing Customer Success team and partner with our customers to solve their training and L&D needs.

You will be helping customers launch the GO1 product to their employees, developing long-term relationships and supporting them to achieve their goals & objectives whilst seeking out opportunities for growth.

As our new Customer Success Manager, you will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions and services according to customer needs and use cases.

Position Requirements

Previous experience within the training industry is not required but may be helpful. Most importantly, you are customer-focused, have an incredibly strong attention to detail and can find solutions that work for both GO1 and our business customers.

  • You have at least 3 years of experience working in Customer Success, Account Management or Learning & Development
  • Experience with SaaS sales, sales hunting and platform preferred
  • Experience carrying a revenue target
  • You love your customers and you keep them front-of-mind in everything you do
  • You are a good listener - You are good at listening to your customers and understanding their underlying problem - even if they do not clearly communicate them to you
  • You are a problem solver - you understand your customers core issues and with the help of your technical expertise, you come up with possible solutions, both short term and long term
  • You are a strong communicator - you can explain the GO1 system to technical and non-technical people and get them excited about our learning solution
  • You are a team player - we are a friendly, supportive and hard-working team and we want you to fit right in
  • You are organised - you will be managing a large portfolio of customers independently and you respond to them in a timely manner
  • You love learning - you are passionate about the GO1 product and you love sharing your knowledge with your colleagues

Your Responsibilities

Customer satisfaction is key to the role of Customer Success Manager - your responsibility is to create an excellent customer experience and ensure that the GO1 customers are maximising value from the GO1 system

  • Assist customers by answering any questions, building courses or reports and any other configuration in the system that may assist the customer in utilising GO1 to its full potential
  • Proactively reach out to customers and find solutions that will assist them. Proactively resolve any occurring problems
  • Renew and grow by identifying and realising opportunities for growth within your portfolio of accounts
  • Take ownership of any issues raised by our valued GO1 customers
  • Share knowledge with your colleagues and contribute to the GO1 learning culture
  • Regular travel for client visits required 

Why you will love working with us

Vibrant & Dynamic – We love what we do, we work hard to do it but we’re flexible and we have fun in the process  

Unique culture – Be part of a dynamic, supportive and free-thinking team that applauds creativity and encourages individuals to share their ideas and opinions

Great workspace – Enjoy free coffee, snacks and regular celebrations on site

We are passionate about Learning - Enjoy unlimited access to the GO1 Learning platform - thousands of training modules are waiting for you!

We’re in serious growth – GO1 is on a stable and rapid-growth curve and you’ll have the opportunity to grow with us

If you're passionate about improving the future of how we learn and have relevant skills and experience, please consider applying even if your background doesn't perfectly match our ideal credentials. We are committed to diversity and especially encourage members of underrepresented communities to apply.

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  • Location
    Melbourne, Victoria
  • Department
    APAC S&M
  • Employment Type
  • Minimum Experience